FAQs

Answers to some of the questions you might have

How do I purchase the Guide?
Do I need a Paypal account?
I don't seem to have received the email with the download link.
How do I download my copy of the Guide?
What devices can I use to read the Guide?
Can I print out all or parts of the Guide?
I'm not sure how to view the Guide on my iPad or iPhone can you help?
I've still got questions!

How do I purchase the Guide?
Simply click on the 'Buy Now' button that you will see on the right hand side of most pages on the website. This will take you Paypal checkout page where you can make the payment using your credit/debit card or your Paypal account if you have one.  Once you have completed payment you will then see an order confirmation page. You will also immediately receive an email from us with your unique link to download the Guide.
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Do I need a Paypal account?
No. Just use your normal credit or debit card. Simply choose the option on the Paypal page "Don't have a Paypal account?"  and you be able to complete your order.
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I don't seem to have received the email with the download link.
Please check your email spam or junk folder just in case your email system has wrongly filtered the email as spam. If you still have any problems at all please do not hesitate to contact us giving you name and the date you purchased the guide so that we can resolve the issue for you.
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How do I download my copy of the Guide? 

You can download your digital PDF Guide immediately after purchase via the link in your order confirmation email. Clicking the link will start the download of the Guide. Please note that the Guide is approximately 5MB in size so depending on your internet connection you may need to be a little patient.
We recommend Adobe Reader to open our publications but you can also use other software and applications that read .pdf files such as Apple's iBooks.  We recommend Adobe Reader because it is free, easy to download, very widely used and because you probably already have a copy on your computer! To download or update for free, visit the Official Adobe website. In all cases, we recommend that you have the latest software installed for the best experience possible
As with most downloads, you can open the PDF and view it immediately, but we recommend you save it to your computer first in a place where you can find it for easy reference.

We understand that technical errors, computer crashes and download limits can sometimes make life difficult so we have given you five opportunities to download your purchase. If this is not sufficient or you manage to lose your copy within 6 months of purchase please contact us and we can send you a replacement.
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What devices can I use to read the Guide?

Our digital PDF eBook files are viewable on e-readers, tablets, smart-phones and PCs – this includes Kindle, iPhones, iPads, tablets, Android devices, Nook, Kobo, Sony eReader and more. We have tested the Guide on many devices but if you’re not sure, please check the specifications on your reader before purchasing.

Not sure if you are able to read PDF documents? An easy way to find out is by downloading and trying to open the free excerpt from the Guide and testing it out on your device.
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Can I print out all or parts of the Guide?

Yes, the settings on the pdf version of the Guide enable you to print out content at a good resolution.  The exact method will depend upon your printer but it should be straightforward.
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I'm not sure how to view the Guide on my iPad or iPhone can you help?

You can open PDF documents with iBooks. When you view a PDF, simply tap "Open in iBooks," located in the upper-right corner of the screen. iBooks will open and you'll be able to view your PDF using the iBooks app. When you use iBooks to open a PDF, iBooks will automatically save a copy of the PDf to your iBooks PDF shelf. These PDFs will also sync back to your iTunes Book library the next time you sync your device with iTunes. You can find out more here at the Apple website

I've still got questions!

Please get in touch - we really are very happy to help!
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