Privacy

Our privacy policy

This website is owned and operated by Longtail Guides Limited and this privacy policy sets out how Longtail Guides Limited uses and protects any information that you give us when you use this website.

We take the privacy of our users seriously and are committed to safeguarding their privacy while providing a personalised and valuable service. This Privacy Policy Statement explains our data processing practices.

Longtail Guides Limited may change this policy from time to time by updating this page, so please do check it regularly to ensure that you are happy with any changes. This policy is effective from April 1st 2012.

Your consent

By using this site, you agree to the terms of this Privacy Policy and Longtail Guides Limited Terms of Use. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with those Terms of Use and this Privacy Policy.

Information collected

This site collects personal information through the use of email and enquiry, purchase and registration forms. We also collect statistical information automatically when you visit the site. The statistical information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form and does include personally identifying information.

Cookies

This site uses cookies to help us analyse visitor information such as browser usage, visitor numbers and pages visited. This information helps us to make improvements to our website and marketing activities. No personal information is recorded or used in any way. All cookies are set to automatically expire either when you leave the site or alternatively within 30 days. If you wish to restrict or block cookies you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of this website.

Use of personal information

We process personal information collected via this web site for the purposes of:
- providing a personalised service
- to periodically send you emails with news and updates concerning any guide you have purchased or about other guides published by Longtail Guides Limited or other relevant information which we think you may find interesting
- internal administration

We also use information in aggregate form (so that no individual user is identified) to audit usage of the site, to aid development of the site in order to make it more effective.

Information related to financial transactions

When you purchase a guide from us the transaction is carried out securely by Paypal, our payment processor, which is one of the principal payment processors responsible for payment transactions on the internet. We do not at any time have access to details of your credit card, debit card or similar information. During the purchasing process we only collect your name, address and email address in order to deliver products you have purchased (or ordered, in the case of free downloads) and for the purposes set out under Use and disclosure of personal information above.

Links to other websites

This website may contain links or references to other websites to which this Privacy Policy does not apply. If you click on these these links to leave our site, you should note that we cannot be responsible for the protection and privacy of any information you provide whilst visiting those sites. We suggest you always look at the privacy statement of any other website you visit.

Controlling your personal information

You may at any time ask us to delete your personal information from our records although in that case we will not then be able to provide you with any updated information regards our books and guides.

We will not give your personal information to third parties unless we have your permission or are specifically required to by law.

You may ask us to provide details of the personal information we hold about you. To request this information, please mail us at helpdesk@longtailguides.com or write to Longtail Guides Limited, The Coach House, Norton Lane, Norton, Chichester PO20 3NH England.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will, of course, immediately correct any information that is found to be incorrect.